Shipping policy
Thank you for shopping with My Team Shop. The information below explains how we process, ship and deliver orders within Australia and internationally.
CHRISTMAS ORDER & SHIPPING DATES
Christmas is coming, and we want to make sure your team gear arrives in time to go under the tree! Based on the latest parcel lodgement dates from Australia Post, please see our order cut-off dates below. To give your order the best chance of arriving by Christmas, we recommend ordering as early as you can.
Domestic
Standard Shipping: Order before 12pm Monday 21st December
Express Shipping: Order before 11am Tuesday 22nd December
Standard Shipping to WA, TAS & NT: Order before 12pm Monday 14th December
Express Shipping to WA, TAS & NT: Order before 11am Tuesday 22nd December
Please allow additional time if your parcel is being delivered outside a metro area.
International
New Zealand: Order before 12pm Wednesday 9th December
USA: Order before 12pm Monday 7th December
UK: Order before 12pm Friday 11th December
Please note these dates are a guide only. While we’ll do everything we can to get your order out quickly, delays can occur during the Christmas period, and we can’t guarantee delivery by Christmas.
Our Christmas break: Our team will be taking a break over the Christmas period. Orders placed after 11am on Tuesday 22nd December will be dispatched when we return on Monday 4th January.
International Customers - Customs & Import Charges (Please Read)
Important: International orders may be subject to import duties, taxes, VAT/GST, customs charges and clearance fees imposed by your country's customs authority.
Unless specifically stated at the checkout, these charges are not included in your order total or shipping cost and are responsibility of the customer.
Your parcel may not be released for delivery until any applicable customs charges have been paid.
Once your order arrives in your destination country, it is handled by your local customs authority and postal service. My Team Shop has no control over customs processing times, import charges or delays caused by customs inspections.
United States Orders
Due to the current US customs regulations, any applicable duties and tariffs for US orders are calculated and collected at checkout. This means there are no additional customs charges to pay upon delivery for these orders.
Order Processing
Our team aim to despatch all orders from our Sydney warehouse during normal demand times within 48 business hours of receiving your order. If there are any issues identified with the order or delivery, we will contact you immediately to work through a solution.
During major sales, public holidays or peak sporting seasons, dispatch times may be slightly longer.
Delivery
We ship all Australian and international orders using the Australia Post network.
All parcels are sent with tracking.
Where a signature is required and nobody is available to receive the parcel, Australia Post (or the destination country's postal service) may leave a collection card or redirect the parcel to the nearest collection point.
Estimated Delivery Times
Please note these are delivery estimates only and are provided by Australia Post. Actual delivery times may vary.
Australia - Standard Post
- NSW / ACT: 2-3 business days
- QLD / VIC / SA: 3-4 business days
- WA / TAS / NT: 5- 7 business days
International Shipping
International shipping costs are calculated at checkout based on the destination country.
Estimated delivery times are:
- New Zealand: 15–20 business days
- United States: 15–20 business days
- United Kingdom: 15–20 business days
- Other International Destinations: 20–25 business days
Please note: These estimates do not include delays caused by customs clearance or local postal services.
Express Post
Express Post is still the fastest way to get mail from A to B.
The Express Post network covers 80% of Australian business addresses, private addresses and Post Office Boxes.
Shipping Costs
Australia
- Free Standard Shipping on Australian orders over $150 AUD (including GST).
- Orders under $150 AUD: $9.95
- Express Post: $14.95
Free shipping applies to the value of goods only and excludes Express Post.
International
International shipping rates are calculated automatically at checkout based on the destination country and parcel weight.
Free shipping promotions do not apply to international orders.
Click & Collect
We offer Click & Collect from our warehouse:
37 Mangrove Lane
Taren Point NSW 2229
Collection hours:
Monday to Friday
10:00am – 4:00pm
Orders placed before 2:00pm (Monday–Friday) are generally available for same-day collection.
How Click & Collect Works
- Place your order and select Local Pickup at checkout.
- Wait until you receive your collection notification.
- Collect your order during collection hours.
Customs Policy for International Orders
Customs & Import Charges
Every country has its own customs regulations.
International orders may incur import duties, taxes, VAT/GST, customs processing fees or other government charges once they arrive in the destination country.
Unless these charges are specifically collected during checkout, they are the responsibility of the customer.
My Team Shop:
- Does not determine or control customs charges.
- Cannot waive or reduce customs fees.
- Cannot refund customs duties or taxes charged by overseas authorities and
- Is not responsible for delays caused by customs clearance.
If customs charges are refused and the parcel is returned to us, any return shipping costs or carrier fees may be deducted from any refund where permitted.
Tracking and Tracing
You will be able to track the progress of your delivery via the Australia Post network with the tracking number which is sent to your email address as soon as your order is processed.
You can also visit the Australia Post tracking website to follow the progress of your parcel.
Return to Sender / Undeliverable Packages
If an order is returned to us as undeliverable, for example due to an incorrect or incomplete address, an unclaimed package, or a refused delivery, we will notify you by email once it's back in our warehouse. Original shipping charges are non refundable, as this cost is incurred once the carrier attempts delivery.
For domestic (Australian) orders, you may choose to have your order reshipped to a corrected address (a $10 redelivery fee applies, regardless of any free shipping received on the original order) or receive a refund for the value of the items, minus original and return shipping costs.
For international orders, redelivery costs vary by destination and will be calculated at the time of your request based on current carrier rates. We will confirm this cost with you before proceeding with redelivery. Alternatively, you may choose a refund for the value of the items, minus original and return shipping costs.
If we do not hear back from you within 14 days of notification, your order will be cancelled and refunded for the item value only, minus original and return shipping costs.
Please double check your shipping address at checkout, as My Team Shop is not responsible for delays, fees, or non delivery resulting from address errors.
