My Team Shop FAQs

Ordering:

Can I change my order after purchasing?
Please contact us at hello@myteamshop.com.au if you need to change your order ASAP. Unfortunately, if we have already sent out your order you will have to go through the returns policy.
Can I cancel my order?
Yes, you can cancel you order if it hasn’t been sent out. Please contact us immediately if you wish to cancel.
I have not received a confirmation email after placing my order, how can I check it has gone through?
Please check your spam and promotions inbox to see if your order confirmation has been sent to there. If you are still having issues locating it, please send us an email so we can send it to you.
Can I layby or ask for items to be held?
We unfortunately do not layby orders but please email us if there is something you would like held and we can see what we can do to help.
Where can I locate the size guide?
The size guide can be located here. Please take into account our NRL retro jerseys are oversized, and we usually tell customers to order a size smaller for a better fit.
Can I order a gift card?
Yes, gift cards can be ordered from here.

Shipping and Delivery:

How long will my order take to be despatched?
Orders usually take 1-2 business days to be sent out from our warehouse in Caringbah, NSW.
How can I track my order?
Once your order has been sent out, an email with a tracking number will be sent.
How long will my order take to be delivered?
Please see below shipping dates from Australia Post:
Express Post:
  • NSW 1-2 business days.
  • NT 3-5 business days.
  • QLD 2-3 business days.
  • SA 2-3 business days.
  • TAS 2-3 business days.
  • VIC 2-3 business days.
  • WA 2-4 business days.
Standard:
  • NSW 2-4 business days.
  • NT 7-11 business days.
  • QLD 2-3 business days.
  • SA 4-6 business days.
  • TAS 4-6 business days.
  • VIC 2-3 business days.
  • WA 2-4 business days.

Local Pickup:

Can I select local pickup for my order?
Yes. You can collect your order from our warehouse located at 8A Endeavour Road, Caringbah, NSW, 2229.
How long does it take for local pickup to be ready?
Local Pickup is usually ready on the same day if ordered before 2pm (Monday to Friday).
What are the local pickup hours?

Local pickup hours are between 10am and 3pm Monday to Friday (not open on weekends or public holidays).

Returns:

What is your returns policy?
  • Please see our returns policy here. You will need to fill out the form found on the returns page to send back with your item.
  • We have a 30 day returns policy. Item must be in new condition in the bag with tags still attached. We ask that customers place a new order for the item they would like and once we receive their return, we will process a refund. This ensures that stock is allocated to the customer and the order is sent out quicker.
How do I return an item?
The return cost is at the buyers expense. All returns need to be sent to PO Box 2354 Taren Point, 2229 with the return form included in the parcel bag / box.
Can I return an item if I no longer want it?
We have a 30 day returns policy and the item must be in new condition in the bag with tags still attached. Please contact us at hello@myteamshop.com.au if you have any questions.
My item is faulty, damaged, or incorrect. How can I fix this?

If you receive your order and an item is faulty, damaged, or incorrect, please email us at hello@myteamshop.com.au and we will assist.